We want you to feel confident with every order from Aromazing BD. This page explains when returns/exchanges are possible,
what proof we need, and how to get fast support.
Effective:01 Jan 2026Applies to: Nationwide Bangladesh deliverySupport: WhatsApp / Call / Email
ImportantPlease record an unboxing video from start to finish. It helps us solve issues quickly.
1) Overview
Perfume is a personal-care item, so returns are limited for hygiene and quality reasons. However, we do support
verified issues such as wrong items, leakage, damage, or missing items.
We help fast if you report issues quickly with proof.
Unboxing video is the strongest proof for any claim.
For normal reasons like “I didn’t like the smell”, returns are usually not accepted after opening.
Note: If your order is marked delivered but you didn’t receive it, contact us immediately with your phone number and order ID.
2) What is eligible for return/exchange
We may accept exchange or replacement if the issue is verified.
If your parcel arrives damaged, report it quickly with unboxing video and clear photos. If verified, we will arrange a replacement or solution.
Send unboxing video showing the leakage and product condition. If verified, we’ll replace or resolve based on policy.
If you received the wrong product, send proof (unboxing video + invoice/label). If verified, we will arrange the correct item exchange.
Missing items must be reported with a continuous unboxing video showing the sealed package opening and contents. If verified, we will ship the missing item(s).
If an eligible case is approved, we typically offer replacement/exchange first. Refunds may apply in specific cases.
3) What is NOT eligible
These cases are usually not accepted due to hygiene and product nature.
Opened/used perfume because you “didn’t like the smell” or “not matching expectations”
Change of mind after delivery
Claims without any proof (especially without unboxing video)
Damage caused after delivery due to customer handling
Minor packaging dents that do not affect the product inside
If you need help choosing before buying, message support with your preference (fresh/sweet/woody/spicy) — we’ll recommend.
4) How to request a return/exchange
Follow these steps to get the fastest resolution.
1
Message us quickly
Send your order ID + phone number and explain the issue in 1–2 lines.
2
Send proof
Unboxing video + photos (if needed). Show the parcel label and product condition clearly.
3
Wait for verification
We review your proof and confirm the next steps (replacement/exchange/refund if applicable).
4
Resolution
If approved, we arrange courier pickup/return instructions or ship replacement.
If you can, message within 24 hours of delivery for the fastest handling. (You can change this time if your client wants.)
5) Proof we may require
Proof helps us verify and solve faster.
Record a continuous unboxing video showing:
Sealed parcel + courier label
Opening the package
All items and condition
Leakage/damage close-up (if any)
Clear photos of parcel label, product bottle, and the issue (leakage/damage) may be requested along with video.
Keep your invoice/packing slip. If not available, send order confirmation screenshot or order ID.
6) Timeline (processing & delivery)
Typical timelines (may vary by courier/area).
Review time: usually within 24–48 hours after receiving proof
Exchange/replacement: typically 2–7 business days depending on location
Courier delays: holidays, strikes, and weather can affect timelines
If the item is out of stock for replacement, we may offer an alternative option or refund (case-by-case).
7) Refunds (when applicable)
Refunds are not the default option, but may apply in specific verified cases.
Refund may be considered when:
Replacement is not possible (stock or logistics issue)
Verified major damage/leakage and return pickup is confirmed
Order cancelled before dispatch (if payment was made online)
Approved refunds are processed through the method we confirm with you (e.g., mobile banking or original payment channel).
Processing time depends on the payment provider.
COD orders are typically refunded via a confirmed payout method (mobile banking/bank), after verification.
8) Quick FAQ
Fast answers to common questions.
Because perfume is a hygiene/personal-care item, opened/used perfumes are not usually returnable for preference reasons.
If you need help choosing, contact support before ordering.
Share your order ID and phone number. We’ll check the courier update and guide you.
Yes, it’s strongly recommended. Without it, claims may not be approved due to lack of verification.
9) Contact
For any return/exchange issue, contact us with your order details.
