This page explains how Aromazing BD collects, uses, and protects your information when you visit our website or place an order.
If you have questions, contact us anytime.
Effective:01 Jan 2026Applies to: Website, Orders, SupportContact: contact@aromazingbd.com
We collect information to process orders, deliver parcels, and provide support. We only ask for what is needed.
When you place an order, we collect details such as:
Name and phone number (for confirmation and delivery calls)
Full shipping address (to deliver your parcel)
Product choices, quantity, and order notes (if you add any)
Payment method choice (COD / online method shown at checkout)
If you contact us, we may keep a record of the conversation to solve issues faster. For product issues,
we may ask for invoice photo, unboxing video, or delivery proof.
Like most websites, we may collect basic usage data through cookies or analytics tools to understand:
which pages people visit, where traffic comes from, and how the site performs.
We do not ask for sensitive personal details that are not needed for ordering and delivery.
2) How we use your information
We use your information to run orders, support customers, and improve the website experience.
Process orders: confirm items, pack, and prepare delivery
Deliver parcels: share shipping details with courier partners
Customer support: handle order issues, wrong/damaged items, and questions
Website improvement: understand what users need and reduce errors
Fraud prevention: prevent fake orders or repeated delivery failures
We may contact you via call/SMS/WhatsApp for order confirmation, delivery updates, or issue resolution.
3) Sharing information (couriers & service partners)
We share only what is required to complete delivery and provide payment/website functions.
To deliver your order, courier services need basic shipping info such as your name, phone number,
address, and parcel reference. They may call you for delivery coordination.
If you pay online, payment providers handle the transaction. We typically receive confirmation such as
payment success/fail and transaction reference. We do not store your full card details.
We may share information if required to comply with legal obligations or to protect customers from fraud.
4) Cookies & your choices
Cookies help the website remember carts, measure performance, and improve user experience. You can control
non-essential cookies here.
NecessaryRequired for cart, checkout, and site functions.
AnalyticsHelps us understand visits and fix site issues.
MarketingUsed for ads measurement and relevant offers.
PreferencesRemembers small settings to save your time.
Your choices are saved in this browser only (via local storage). Clearing browser data removes saved choices.
5) Security
We take steps to protect customer information and reduce unauthorized access.
Limited access to order details for processing and support
Order records kept for business needs (returns, support, accounting)
We recommend: do not share your OTPs or account access with anyone
No online system is risk-free. If you notice suspicious activity, contact us right away.
6) Your rights (requests & deletion)
You can request access, correction, or deletion of your information. For faster handling,
include Phone + Order ID (if any).
Send us a message with your registered phone number and order ID(s). We may ask for verification before sharing details.
If an order is not shipped yet, send corrected details. If shipped, changes depend on courier rules.
You can request deletion by contacting us from your registered number/email. Some order records may remain for accounting or legal obligations.
7) Minors
Our products and services are intended for general customers. If you are under 18, please use the website
with a parent/guardian’s guidance for ordering and delivery.
8) Changes to this policy
We may update this page when our operations, tools, or legal requirements change. The latest version will always be posted here with an updated effective date.
If changes are major, we may also announce it through website notice or social channels.
9) Contact
If you have questions about privacy, cookies, or your information, contact us here:
