Frequently Asked Questions
Find quick answers about ordering, delivery, payment, product details, and after-sales support. Use the search or category buttons to filter.
Ordering
Choose your fragrance, click Add to Cart, then proceed to checkout. Fill in name, phone, and full address, then confirm.
Yes—after placing the order you’ll see confirmation on-screen and may receive an SMS/WhatsApp confirmation depending on operations.
If the order hasn’t been dispatched yet, contact support ASAP with order number + correct details.
You can request cancellation before dispatch. After the parcel is handed to courier, cancellation may not be possible.
Yes—add all items to cart and checkout once. If you already placed an order, message support quickly to merge (if not shipped).
Message support immediately with your order number and corrected information. The sooner you contact, the easier it is to fix.
If gift options are available, they will be shown on the product/checkout page. You can also request via WhatsApp right after ordering.
Sometimes yes—especially for COD verification. Keep your phone reachable to avoid delays or cancellations.
Common reasons: unreachable phone, incomplete address, repeated failed deliveries, or stock issues. Contact support for details.
Payment
COD is available in many areas. If any area needs advance payment, our team will inform you before shipping.
Available methods (COD / card / mobile payments etc.) depend on checkout options. The checkout page shows all active methods.
No—your total payable amount appears at checkout. If any special condition applies, we communicate it clearly.
Yes. Keep the invoice/packing slip with your parcel. For a digital copy, contact support with order number.
Try again after refreshing. If it keeps failing, choose another payment method or contact support with a screenshot.
If any discount/coupon is active, it will be shown on the website or announced on social platforms. Apply it at checkout if available.
Shipping & Delivery
Yes—nationwide delivery across Bangladesh.
Typically 1–2 business days inside Dhaka and 2–4 business days outside Dhaka. Holidays or courier delays can extend timelines.
If free delivery is active, it will be clearly mentioned on the site or at checkout (promotions may change).
After dispatch, you may receive tracking updates via SMS/WhatsApp. You can also contact support with order ID for tracking.
Courier may attempt again or call for rescheduling. Keep your phone reachable to avoid return to sender.
Address changes after dispatch are difficult; contact support immediately and we’ll try if courier allows.
If the courier can’t deliver (unreachable phone, incomplete address, refusal), it may return. Contact support quickly to reattempt if possible.
You can add a note at checkout (if available) and message support, but exact time slots depend on courier schedules.
Tip: For fastest help, send
Order ID + Phone + Issue.Product & Authenticity
We clearly label product type on pages (e.g., original retail, inspired blends, oils, samples). Read the product description for exact details.
Inspired perfumes are interpretations of popular scent profiles—similar vibe, accessible price—NOT the original brand retail bottle.
Longevity depends on skin, weather, concentration, and usage. Many customers experience several hours on skin and longer on clothes.
Skin chemistry, hydration, body temperature, and environment change how notes develop—perfume can smell different on different people.
For inspired scents, we aim for the same vibe and key notes, but exact 1:1 matching is not guaranteed due to materials/blending differences.
If included, it’s listed on the product page. If not, message us your preferences (fresh/sweet/woody/spicy) and we’ll recommend.
Store cool & dry, away from sunlight/heat. Keep cap on. Avoid bathroom heat/humidity if possible.
If you have sensitive skin/allergies, do a patch test first. Avoid spraying on broken/irritated skin. Stop if irritation occurs.
If available, fixatives/boosters will appear as separate products. They can help projection/longevity when used correctly.
How to Use (Best Performance)
Pulse points: neck, wrists, behind ears, inner elbows. You can spray lightly on clothes (patch test first).
Usually 3–6 sprays. Strong scents need fewer; fresh scents may need more.
Moisturize first, apply to pulse points, don’t rub wrists, and consider layering or fixative if available.
Yes—start with a light clean base and add warm/woody/sweet on top. Tell us your two choices and we’ll guide you.
Office: fresh/clean. Date: sweet/amber/warm spicy. Gym: citrus/aquatic. Message us your vibe for a personalized rec.
It can change over time, especially with heat/sunlight exposure. If smell/color changes a lot, it may be past best condition.
Return, Exchange & Issues
Contact within 24 hours with unboxing video/photo + order number. We’ll verify and assist based on policy.
Message immediately with proof + order number. If verified, we’ll arrange the correct item per policy.
Usually no (hygiene item). Exceptions may apply only for verified wrong/damaged shipments.
Send us your order number—we’ll check courier status and update you.
If something is missing, contact within 24 hours with unboxing video and invoice photo. We’ll verify and resolve.
Important: Always record an unboxing video for quick resolution.
Account & Website
No. You can checkout as a guest. An account may help with order history if enabled.
Use “Forgot Password” (if enabled). If not available, contact support for assistance.
Log in and check order history. If you ordered as guest, message us your phone number to locate order.
Privacy & Policy
Typically name, phone, address for delivery, and optional email. Site may also use cookies for cart/analytics.
We may share required delivery details with couriers for shipping. We don’t sell customer data. See Privacy Policy for full details.
Contact support from your registered phone/email to request deletion. Some order records may be retained for legal/accounting.
Wholesale & Bulk
If wholesale is available, send your product list + quantity + location and we’ll share pricing & terms.
Yes—share budget, quantity and timeline and we’ll recommend suitable options.
Customization depends on minimum quantity and availability. Message support with requirements and we’ll confirm.
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